Gain deeper understanding of your custom participants with User Interviews
Supported syncing
| Type | Description | Supported Sync Modes | API Reference |
|---|---|---|---|
| Participants | Sync data from any source to User Interviews participants | Upsert, Update, Insert | Participants endpoint |
For more information about sync modes, refer to the sync modes docs.
Connect to User Interviews
Go to the Destinations overview page and click the Add destination button. Select User Interviews and click Continue. You can then authenticate Hightouch to User Interviews by entering the following required fields into Hightouch:
- API key: The User Interviews API key to authenticate requests. See obtaining an API key for information on how to get your API key.
- Environment: Sandbox or Production.
Sync configuration
Once you've set up your User Interviews destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the User Interviews destination you want to sync to.
Syncing participants
Update existing participants' fields and characeristics, insert new participants, or do both with upsert mode.
Record matching
To match rows from your model to participant in User Interviews, you need to select the model column that contains values that match the particpants' email field. Refer to the record matching docs for more information.
In Insert mode, User Interviews automatically generates an identifier for every new record synced, so there is no need to match an existing record.
Field mapping
Hightouch lets you sync participant fields via field mapping. You can map data from any of your model columns to default participant fields and characteristics. Ensure your model columns data types match the data types of the fields you want to sync to.
Delete behavior
The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:
Delete is only available for Upsert mode and Clear is available for Upsert and Update mode.
| Behavior | Description |
|---|---|
| Do nothing | Keep the participant in User Interviews with all its synced fields |
| Clear | Clear all the mapped fields, but keep the participant in User Interviews |
| Delete | Delete the synced participants from User Interviews |
Split retries
User Interviews counts all participants in a batch as rejected if the request contains a single invalid participant. To pinpoint which participants are getting rejected with which errors and reduce the number of valid participants that get retried, you can enable split retries.
Tips and troubleshooting
Common errors
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.